Frequently Asked Questions (FAQ)

How can I contact GL Store?

You can email us at support@glstore.co, and our customer service team will be happy to assist you.

Do you ship worldwide?

Yes, we offer worldwide shipping.

Where do you ship from?

We ship from our international warehouses.

Can I change or cancel my order?

We process orders quickly, so any changes or cancellations must be requested within 12 hours of placing your order. After this period, the order will be processed, but you may return it once received for a full refund.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

When will my order be processed?

Orders are processed within 1-3 business days (Monday to Friday) and shipped the next business day after processing. Please allow extra time during holidays and sales events.

How long will it take to receive my order?

Delivery times vary by location but typically range from 2-4 weeks due to international shipping.

What if I don’t receive my order?

If your order hasn’t arrived within 45 days of shipping, you are eligible for a full refund.

Will I be charged customs or taxes?

Prices on our site are tax-free, but your local customs office may apply import duties or taxes upon delivery. These charges are the buyer’s responsibility.

How do I return an item?

Contact us at support@glstore.co for return instructions. Items must be in original condition for a refund or exchange.

What if I receive a defective or incorrect item?

If you receive the wrong or damaged item, please email us with your order number and photos of the issue. We’ll resolve it as soon as possible.

When will I receive my refund?

Refunds will be issued to your original payment method within 7-10 business days after we receive your return or process a cancellation. Processing times may vary by your bank.