Refund & Return Policy

1. Returns Eligibility

We want you to be satisfied with your purchase! You may return items if they meet the following conditions:

• The item is in original condition, unused, and in its original packaging.
• You request a return within 7 days of receiving your order (you can specify this timeframe).
• The item is not a final sale or non-returnable product.

2. How to Request a Return

• Email us at support@glstore.co with your order number, item details, and reason for return.
• We will provide return instructions, including the return address.
• Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

3. Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection.
• If approved, refunds will be issued to your original payment method within 15 - 20 business days.
• Processing times may vary depending on Shopify Payments or your bank.

4. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at support@glstore.co with photos of the issue.

5. Non-Returnable & Non-Refundable Items

• Gift cards, digital products, or custom items.
• Items returned outside the eligible return window.
• Items that show signs of use, damage, or are missing parts.

6. Lost or Delayed Orders

• If your order hasn’t arrived within 30 days of shipping, you are eligible for a full refund.
• We are not responsible for delays caused by customs, shipping carriers, or incorrect addresses provided at checkout.

7. Shopify’s Role in Refunds

• Shopify Payments handles all refunds, which may take additional time depending on your bank.
• If you paid via PayPal, refund processing follows PayPal’s policies.

8. Policy Updates

We may update this policy at any time. The latest version will always be available on our website.